Manage Your Online Working Time

There are many ways to manage time while working online. The computer, Internet, and various other types of activities that can be pursued while working may prove to be quite overwhelming when it comes to time restraints or deadlines. If your income is dependent upon the financial success that you achieve online, it is absolutely imperative that you take the time to ensure that you are maximizing each and every minute of your working time.

Productivity is an extremely important element to the overall success of an online business. In order to reach a high level of productivity, time management skills are a must for every home business owner. Here are five ways to help manage your time while working online in turn boosting your productivity and hopefully income.

The first method you can implement to manage your time is reducing the amount of time spent on the telephone. One of the biggest time restraints that individuals experience are telephone calls. It is quite easy to experience a severe time lapse while working due to unexpected calls, long conversations, and even calls that are necessary for the overall functionality of your business.

One way to manage this aspect of your time is to turn off the ringer and purchase an answering machine or subscribe to voice mail. Then, you should set aside a time each day to check your messages and return calls as appropriate............click here for the full article.

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Gregg Zban is a General Manager with Coca-Cola Enterprises and has created a website dedicated to better Time Management, Sales Training, Interview Coaching, Leadership Development and more!

To learn more please visit www.Choice-Time-Management.com

For freebies please visit www.GreggZban.com

How to overcome objections

Every sales person has had to overcome an objection. Some even find a new line of work because of them. If your income depends on the sale then chances are you have found a way to overcome objections and even discovered the secret of how to make them work for you, not against you.

The first mistake we usually make is assuming we know what the customer is going to object to. We have crafted our response even before they are done speaking.

Thinking we know exactly what is on their mind, we interrupt the customer with our response. In effect, we have answered an objection with an objection and most customers would be on their way to the door.

It is proven that most of us quit listening to the customer and begin formulating our answer after the first seven words. Even worse, after ten words we are nowhere to be found, off in our own world piecing together our response.

Truth is, most of the time, we don’t know the full extent of the objection because we didn’t hear it.

Just think about the wealth of information we are missing out on. Key buying signals, who the decision maker is, plus an abundance of information on how to close the sale. All this valuable information into the air, lost forever.

Is it any wonder that we fear objections? Fact is 70% of the time we don’t even know what the objections are because we haven’t let the customer finish telling us? Now that is scary.

Rewind the tape to the beginning only this time we are prepared for the objection. We even expect, see it coming from a crossed the room. And because we are expecting it, we make sure we catch all the details.

This time we agree with the customer and nodded our head to let them know we heard every word. This time our information bank is full and we plan a response that addresses all of the issues.

Because we have addressed all of the customer’s issues the objection now becomes a vehicle for us to show our prowess and expertise. It builds customer confidence and positions us as an expert, someone the customer wants to do business with.

Not a whole lot to fear now is there? At this point you should look forward to an objection so you can establish yourself as the expert and move closer to the sale.

Objections are uncomfortable because of our state of mind towards them and the fear of the unknown. If you change your state of mind and think through any objections then there is nothing to fear (but fear itself…..).

You have just discovered the secret to making objections work for you. An objection is now a way to draw the customer one step closer. Now we have something very powerful!

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Gregg Zban is a General Manager with Coca-Cola Enterprises and has created a website dedicated to better Time Management, Sales Training, Interview Coaching, Leadership Development and more!

To learn more please visit www.Choice-Time-Management.com

For freebies please visit www.GreggZban.com

We can make you worth more...see how

How to turn an angry customer into a repeat customer

If you are in business, and chances are if you are reading this you are, you have dealt with an angry customer. Because business is very rarely perfect, things come up from time to time that upset even our best customers.

Whether you are late with a delivery or your product or service is not performing the way it should, it is beneficial to know how to deal with this situation when it arises. How you deal with an angry customer determines if you strengthen your relationship or sever it and most of it depends on how you respond and when.

Situations like this are your opportunity to show your customer what you and your company are made of. When you made the sale you promised great customer service, now is your chance to prove it. Anyone can handle a customer when things are going well. It is the most successful of us that can handle the customer when things go wrong.

The first step in handling an angry customer is contacting them promptly. If the customer has contacted your customer service department or has left you a voice mail directly is it ultimately important that you respond immediately. This is the first step in turning a big problem into a manageable one.

Greet them in a cordial, but concerned tone, acknowledging you know they have a problem. Ask them what the problem is and let them express their displeasure! Take notes, but do not offer explanations at this time. Express to them that “you have a valid point”. Even if their complaint is not totally fact based, you must agree that they “have a point” to let them know you are hearing what they are saying.

The next step is to agree with them and that you would most likely feel the same way if you were in their position. This will displace quite a bit of the anger. Take a minute to digest this psychology. It is much more difficult to be angry with someone who agrees with you then with someone who does not. If you validate their concern, you are half way there.

Keep in mind that you can not resolve the problem while the customer is upset or emotional. Until you diffuse the anger, do not try to solve the problem. Your customer wants to make sure that you see his or her point of view prior to letting you move forward, if you attempt to do otherwise chances are you will make a bad situation worse.

Once the customer has calmed down, start to gather facts about the situation. What departments were involved, what was the time line, what were the major issues. Let the customer know that you will get back to them with a solution and give them a specific time for follow up. Make sure you adhere to it!

Never, and I mean NEVER, tell a customer that you guarantee that this will never happen again. This is a death trap and you must never go there. What you can guarantee the customer is that you will do everything you can to minimize the chances of this happening again, but if it does, you will take care of it in a prompt fashion with as little inconvenience to the customer as possible.

Most customers will appreciate your honesty. And if they want a guarantee that it won’t happen again, be sure the chances of it ever happening again are zero, otherwise you will lose the account the next time it happens.

Well placed customer service is a great way to solidify your business! Some businesses skimp on customer service and create a great inroad for you and your business. Customers realize that mistakes happen. It is how you handle them when they occur that will decide whether they stay with you or go elsewhere.

The keys:

• Contact the customer promptly
• Acknowledge their issue
• Agree with their point
• Gather the facts
• Correct the problem
• Follow up, follow up, follow up

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Gregg Zban is a General Manager with Coca-Cola Enterprises and has created a website dedicated to better Time Management, Sales Training, Interview Coaching, Leadership Development and more!

To learn more please visit http://www.choice-time-management.com

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Employee Time Management

We all could use a little help with employee time management skills from time to time? The most successful of us are definitely very good time managers but do we teach, train and coach our employees to do the same? Those of us who want to get better start with learning more about how we can enhance these skills.

It all starts with good organization This will give you clarity and set you on a path to success. We have created a guide to better organization called Organize Prioritize Act! or OPA. Take a look at it to see if it can work for you.

How can you become more proactive and effective in employee time management? Here are some of the keys.

Help them develop a plan. Organize “big bucket items” first. Get very specific at the end of each week to plan for the week ahead. Schedule on Friday for the following week. If you wait until Monday morning you have lost at least half a day and that is when most items that need immediate attention occur. Prepare on Friday!

Prioritize. Know what is important and schedule the bulk of your time in these areas. The most successful business people know what “brings home the bacon” and they spend most of their time in these areas. If it is not on your priority list…..then delegate it whenever possible.

Delegation. Tell me if this sounds familiar. “Rather than have someone else do it, I’ll do it and do it right”. One of the largest opportunities that I see in newly promoted managers is the lack of delegation. Delegation accomplishes two things, prepares your team for advancement and enables you to stay focused on your highest priority items. Delegate, delegate, delegate!

Set meeting times and stick to them. Avoid “floating” meeting times. Show respect by starting and ending your meetings on time.

Stay on message, schedule ample time for discussion, and do not let your meetings get “high jacked” by items that are specific to one individual or are not relevant to the meeting topic.

S.M.A.R.T. Goals These are goals that are specific, measurable, attainable, realistic, and timely. These goals are applicable to all areas. Setting proper goals could be the difference between success and failure. If you don't know where you are going....how are you going to get there?

Employee time management is what makes most larger businesses successful and can be the difference between success and failure at most small businesses. Large companies expect this and train their management in these areas. The gap is much greater in small business. If you own or manage a small business and apply these techniques you will pass many others in the line to success!

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